Unified Communications: Q2 Update for Contact Center
An update on Contact Center Solutions for the analyst community covering Q2.
View ArticleUnified Communications: Presence in the Contact Center
How presence technology can improve the operations of a Contact Center.
View ArticleUnified Communications: Contact Center Express
Contact Center "in a box" for up to 300 agents.
View ArticleUnified Communications: Contact Center Reporting Solutions
With Cisco's acquisition of Latigent LLC, a leading vendor of contact center business analytics and reporting solutions, Cisco adds reporting solutions to its portfolio.
View ArticleUnified Communications: Interoperability Lab
Customers can get help with voice interoperability through the Cisco Interoperability Lab.
View ArticleUnified Communications: Network Security
Recommendations for securing Unified Communications networks.
View ArticleUnified Communications: Presence Federation
A high level overview of Presence Federation.
View ArticleUnified Communications: System Release 6.1
A technical summary of the recent Cisco Unified Communications System 6.1 release, including new and enhanced products and features that help enhance collaboration through a unified workspace. Host...
View ArticleQ2 Update for Unified Communications Solutions
An update on Unified Communications Solutions for the analyst community covering Q2. Host Andy Leong talks with Mike Fratesi.
View ArticleContact Center User Group
A general overview of Cisco's Contact Center User Group. Learn how to become a member as well find out the value and benefits of the membership.
View ArticleThe Business Value of Unified Communications for Customers
Customers can learn about the business benefits and value of Unified Communications Solutions and Products. Host Manjula Talreja talks with Bryan Tantzen.
View ArticleSpeech Recognition
Speech Connect for Cisco Unity is a speech-enabled automated attendant for the enterprise. Learn more in this discussion with the product managers.
View ArticleUnified Communications in the Branch Office
Find out which products and solutions from the Unified Communications portfolio will best meet the needs of your Branch Office.
View ArticleCisco Unified Communications Manager Business Edition - SMB Solution Overview
A chat with Arun Ragunathan-Product Manager on the enterprise class capability available on the Cisco Unified Communications Manager Business Edition platform, and how it is designed and packaged for...
View ArticleCisco Unified Call Studio
This brief discussion provides a technical overview on Cisco Unified Call Studio and how it can empower enterprise contact centers to deliver more relevant and personalized voice applications using...
View ArticleAddress Outbound Campaign Management Challenges
Learn how outbound contact centers are addressing industry challenges by focusing on intelligent campaign management. Join Alan Vondrell from Austin Logistics, and Lawrence Ng, product manager at...
View ArticleMaximize Outbound Operations
Learn how Cisco Outbound Option helps you get more from your outbound operations. Lawrence Ng, product manager, discusses the technological features and business benefits of this innovative solution.
View ArticleCisco Unified Customer Voice Portal
This brief discussion provides a technical overview on Cisco Unified Customer Voice Portal and how it can improve the customer experience.
View ArticleInteractive Voice Response: Cisco's Perspective
Hear a brief discussion on the evolution of interactive voice response and the Cisco solutions to address common IVR problems.
View ArticleUnified Communications and Payment Card Industry Compliance
Hear how advances in securing unified communications can help your organization meet Payment Card Industry (PCI) requirements.
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